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Troubleshooting

Can’t see?

Web camera

  • (If external) Plugged in securely?
  • Chrome or Edge using the correct camera?
    Click camera icon in Call Screen’s address bar; check access and selected camera.
  • Other software using the camera? (Example: Skype also running)
    May require computer reboot.
  • Firewall settings allow video stream?
    Ask whomever looks after your firewall for help.

More: england.nhs.attendanywhere.com/camera

Poor video/audio quality?

  • Connection to Internet okay?
    Check speed and latency at www.speedtest.net
  • Others on the network using lots of bandwidth? (Example: Other video calls in progress)
  • Modem/router working properly?
    (Wireless network) Get closer to access point

Others can’t hear you?

Microphone

  • (If external) Plugged in securely?
  • Being used by the computer?
    Check computer’s audio settings.
  • Chrome or Edge using the correct microphone?
    Click camera icon in Call Screen’s address bar; check access and selected microphone.
  • Muted?
    Either Call Screen, or device’s audio.
  • Other software using the microphone? (Example: Skype also running)
    May require computer reboot.
    More: england.nhs.attendanywhere.com/mic

Can’t hear others?

Speakers/headset:

  • Volume at audible level?
  • (If external) Plugged in securely?
  • (If powered) Switched on?
  • Being used by the computer?
    Check computer’s audio settings.
  • Hearing an echo?
    Check computer’s audio settings.

More: england.nhs.attendanywhere.com/speaker

Many call issues can be fixed by clicking refresh

Meet minimum specs?

  • Windows PC with i5 processor and 3GB of RAM (Windows 7 or later)
  • Apple Mac with i5 processor and 3GB of RAM (MacOS 10.12 Sierra or later)
  • Android-based smartphone or tablet (Android 5.1 or later)
  • iPhone (iOS 11.4+)
  • iPad (iOS 11.4+, iPadOS 13+)

Latest Google Chrome?

Latest Microsoft Edge?

Latest Safari?

Further Troubleshooting

england.nhs.attendanywhere.com/troubleshooting

Current service status: status.england.nhs.attendanywhere.com/

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