Troubleshooting

Can’t see?

Web camera

• (If external) Plugged in securely?
• Chrome or Edge using the correct camera?
  Click camera icon in Call Screen’s address bar; check access and selected camera.
• Other software using the camera? (Example: Skype also running)
  May require computer reboot.
• Firewall settings allow video stream?
  Ask whomever looks after your firewall for help.

More: england.nhs.attendanywhere.com/camera

Poor video/audio quality?

• Connection to Internet okay?
  Check speed and latency at www.speedtest.net
• Others on the network using lots of bandwidth? (Example: Other video calls in progress)
• Modem/router working properly?
  (Wireless network) Get closer to access point

Others can’t hear you?

Microphone

• (If external) Plugged in securely?
• Being used by the computer?
  Check computer’s audio settings.
• Chrome or Edge using the correct microphone?
  Click camera icon in Call Screen’s address bar; check access and selected microphone.
• Muted?
  Either Call Screen, or device’s audio.
• Other software using the microphone? (Example: Skype also running)
  May require computer reboot.
  More: england.nhs.attendanywhere.com/mic

Can’t hear others?

Speakers/headset:

• Volume at audible level?
• (If external) Plugged in securely?
• (If powered) Switched on?
• Being used by the computer?
  Check computer’s audio settings.
• Hearing an echo?
  Check computer’s audio settings.

More: england.nhs.attendanywhere.com/speaker

Many call issues can be fixed by clicking refresh

Meet minimum specs?

• Windows PC with i5 processor and 3GB of RAM (Windows 7 or later)
• Apple Mac with i5 processor and 3GB of RAM (MacOS 10.12 Sierra or later)
• Android-based smartphone or tablet (Android 5.1 or later)
• iPhone (iOS 11.4+)
• iPad (iOS 11.4+, iPadOS 13+)

Latest Google Chrome?

• Check version at www.whatismybrowser.com
• Update browser from chrome://help
• Download new at www.google.com/chrome

Latest Microsoft Edge?

• Check version at whatismybrowser.com
• Download new at microsoft.com/edge

Latest Safari?

• Check version at www.whatismybrowser.com
• Update browser from Mac App Store

Further Troubleshooting

england.nhs.attendanywhere.com/troubleshooting

Current service status: status.england.nhs.attendanywhere.com/